{"id":425,"date":"2021-04-02T07:38:42","date_gmt":"2021-04-02T07:38:42","guid":{"rendered":"https:\/\/www.appcerto.de\/?page_id=425"},"modified":"2021-04-10T10:56:54","modified_gmt":"2021-04-10T10:56:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.appcerto.de\/en\/minutecharts\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"425\" class=\"elementor elementor-425\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-825ea75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"825ea75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd9d13b\" data-id=\"dd9d13b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35fbdb3 elementor-widget elementor-widget-heading\" data-id=\"35fbdb3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b8f8bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b8f8bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ccc982\" data-id=\"6ccc982\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40d30c0 elementor-widget elementor-widget-toggle\" data-id=\"40d30c0\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I report a bug?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6791\"><p class=\"p1\">If you have found a bug or an error in the app, you can send an email to <a href=\"mailto:info@appcerto.de\"><span class=\"s1\">info@appcerto.de<\/span><\/a> In order for us to reproduce the error, your email should contain the following information:<\/p><ul class=\"ul1\"><li class=\"li1\">What steps did you take to create the error?<\/li><li class=\"li1\">What happened or how does the error manifest itself? What should have happened instead?<\/li><li class=\"li1\">Did an error message appear in the app? If so, what was it?<\/li><li class=\"li1\">Which operating system (iOS\/Android) and which version of it do you use?<\/li><li class=\"li1\">What version of the app are you using?<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I suggest a feature?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6792\"><p class=\"p1\">If you would like to suggest a feature or a new function, you can send an email to <a href=\"mailto:info@apccerto.de\"><span class=\"s1\">info@appcerto.de<\/span><\/a> In order for us to properly understand your feature request, your email should include the following information:<\/p><ul class=\"ul1\"><li class=\"li1\">What exactly are you trying to achieve? What is the desired result?<\/li><li class=\"li1\">What exactly are you currently doing to achieve the result?<\/li><li class=\"li1\">Are there specific use cases where the feature would help you?<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I create a new chart?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6793\"><p class=\"p1\">You have three options to create a new chart:<\/p><ul class=\"ul1\"><li class=\"li1\"><strong>Create data manually.<\/strong> This option is especially suitable for small data sets with few entries.<\/li><li class=\"li1\"><strong>Start with existing data set (text in CSV format).<\/strong> This option can be useful if you have a dataset in CSV format but it is not saved as a CSV file (e.g. text from a clipboard or copied text from any program).<\/li><li class=\"li1\"><strong>Start with existing data set (CSV file).<\/strong> This option is the most commonly used and can be used to read any CSV file. You can simply select the correct file from the destination folder.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the best way to familiarize myself with the app's features?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6794\"><p class=\"p1\">To familiarize yourself with how the app works, we recommend the following steps:<\/p><ul class=\"ul1\"><li class=\"li1\">Check out the different tutorials in the app<\/li><li class=\"li1\">Read through the help texts within the app (these are integrated in many screens and can be opened with a tap on the question mark icon)<\/li><li class=\"li1\">Click through the different options and observe how different settings affect the display of your chart<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are my data sets secure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6795\"><p class=\"p2\">Yes, all data sets are only stored locally on your smartphone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6796\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6796\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I remove the watermark from my charts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6796\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6796\"><p class=\"p2\">The watermark is automatically removed when you subscribe to Minutecharts PRO. By doing so, you also support the continuous development of the app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6797\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6797\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I cancel my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6797\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6797\"><p class=\"p2\">The subscription can be cancelled at any time via the App Store or Google Play Store.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Wie kann ich einen Bug melden? Solltest du einen Bug oder einen Fehler in der App gefunden haben, kannst Du eine E-Mail an info@appcerto.de schreiben. Damit wir den Fehler nachstellen k\u00f6nnen, sollte Deine E-Mail folgende Informationen enthalten: Welche Schritte hast du gemacht, um den Fehler zu erzeugen? Was ist passiert bzw. wie \u00e4u\u00dfert sich &#8230; <a title=\"FAQ\" class=\"read-more\" href=\"https:\/\/www.appcerto.de\/en\/minutecharts\/faq\/\" aria-label=\"More on FAQ\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":68,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-425","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Appcerto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.appcerto.de\/en\/minutecharts\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Appcerto\" \/>\n<meta property=\"og:description\" content=\"FAQ Wie kann ich einen Bug melden? Solltest du einen Bug oder einen Fehler in der App gefunden haben, kannst Du eine E-Mail an info@appcerto.de schreiben. Damit wir den Fehler nachstellen k\u00f6nnen, sollte Deine E-Mail folgende Informationen enthalten: Welche Schritte hast du gemacht, um den Fehler zu erzeugen? Was ist passiert bzw. wie \u00e4u\u00dfert sich ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.appcerto.de\/en\/minutecharts\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Appcerto\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-10T10:56:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.appcerto.de\/minutecharts\/faq\/\",\"url\":\"https:\/\/www.appcerto.de\/minutecharts\/faq\/\",\"name\":\"FAQ - Appcerto\",\"isPartOf\":{\"@id\":\"https:\/\/www.appcerto.de\/#website\"},\"datePublished\":\"2021-04-02T07:38:42+00:00\",\"dateModified\":\"2021-04-10T10:56:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.appcerto.de\/minutecharts\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.appcerto.de\/minutecharts\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.appcerto.de\/minutecharts\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/www.appcerto.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Minutecharts\",\"item\":\"https:\/\/www.appcerto.de\/minutecharts\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.appcerto.de\/#website\",\"url\":\"https:\/\/www.appcerto.de\/\",\"name\":\"Appcerto\",\"description\":\"Just another WordPress site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.appcerto.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Appcerto","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.appcerto.de\/en\/minutecharts\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - Appcerto","og_description":"FAQ Wie kann ich einen Bug melden? Solltest du einen Bug oder einen Fehler in der App gefunden haben, kannst Du eine E-Mail an info@appcerto.de schreiben. Damit wir den Fehler nachstellen k\u00f6nnen, sollte Deine E-Mail folgende Informationen enthalten: Welche Schritte hast du gemacht, um den Fehler zu erzeugen? Was ist passiert bzw. wie \u00e4u\u00dfert sich ... 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